It really all comes down to emotional intelligence, doesn’t it? Whether it’s in person, on the telephone, videoconference or email, the ability to read the room is key. It's called workplace communication. Understanding how others perceive your body language and words is important to career success. Yet, many ignore obvious warning signs and blunder ahead, like the proverbial “bull in the china shop”. So many times I’ve seen an audience sit, bored and borderline angry, at a c
